Frequently Asked Questions
All vacation rentals have sheets for every bed and sofa bed, and they also come with bath, hand, and face towels; pool or beach towels; and kitchen linens.
Every vacation rental has high-speed wireless internet.
In order to make a reservation, we require a $500 down payment for rentals $2500 and under and $1000 for rentals $2500 and over. The remaining rental amount would be due 30 days prior to arrival. The security deposit is then refunded upon checkout assuming all is left in order.
Because each vacation rental is unique, we do not, as a rule, hold dates.
If you cancel 60 days or more prior to your arrival, 75% of your deposit will be refunded. If you cancel between 30 to 60 days prior to your arrival date, 50% of your deposit will be refunded. If you cancel within 30 days of your arrival date, your full rental amount will be forfeited. The reason for our cancellation policy is because we hold and guarantee the apartment for our clients and the shorter notice that we have about a cancellation, the less of a chance of another group re-booking it.
No. We must ensure that each guest checks into a professionally cleaned apartment. That means we are responsible for cleaning. It's your vacation — wipe up, gather the linens, and put out the trash, but let someone else clean the place!
If a vacation rental is pet friendly, the advertisement and listing will say so. If it says no pets, we mean no pets. Our guests expect it. We are happy to help you find a kennel at your destination if you desire.
All units are strictly nonsmoking. Smoking is never allowed inside any of our properties. Smoking in a unit is cause for eviction. If a unit has a balcony, you are allowed to smoke on the balcony.
Yes. We are required by state and city tax regulators to collect taxes. They amount to 13% of the rental.
Check-in is any time after 3 p.m. Do not arrive early at your vacation rental; we need this time to prepare your vacation home for your stay. Check out is at 11 a.m. sharp. Again, we need this time to prepare the vacation rental for the next guest.
That depends. Back-to-back rentals require a tight schedule from our crews. At other times, we may be able to arrange something ahead of time for a small fee. Fees are used to compensate the people who do the work to prepare your vacation rental to adapt their schedules or hire more help. However, please do not call for early arrivals and late departures on the day of arrival or departure at your vacation rental. We will not be able to accommodate you and you will be charged an extra day’s rent for late departures.
That depends on the unit, the season, the owner, and the circumstances. It never hurts to ask.
That depends on the unit and your needs. Please inquire. We’ll try to put you in a unit that suits your needs.
All we ask is that you clean your dishes and put any bulk garbage by the door. Then just send us a quick email stating that you left. Your security deposit will be refunded (assuming all is left in order) the day of departure but it may take your bank two to seven business days to post the amount in your account.
Each property is different. For our high-end buildings, the resort does charge a $70 per night resort fee, which is standard in the industry.